Frequently Asked Questions

When will my items be shipped?

All of our products are shipped within 2-3 business days.  We ship as soon as possible, but due to Covid, there may be delays.  We are excited to prepare, package, and ship your items.

Shipping times are calculated with business days, which are Monday-Friday, not including holidays.  If you haven’t received your deal within 2 weeks of ordering, please contact Mary@rubyroselane.com.

Where are my items shipping from?

All items will be shipped from Colorado.

How will my items be shipped?

Items are shipped out by (USPS). We do not deliver to P.O. Boxes, so keep that in mind when entering your shipping information.

Do you ship internationally?

Not at this time.

Why isn't my order going through?

First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered in during check out does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

Can I return my order?

If you don't love your purchase, please contact us within 14 days of receipt to arrange for a replacement or refund. Please note, personalized products cannot be returned, so please check your spelling before ordering. Please contact us at Mary@rubyroselane.com with your order number for assistance.

Returned items must be:

- Unworn/unused and in new condition
- In their original packaging

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 14 days of the purchase of your order.